Water seepage on private premises is primarily a matter of building management and maintenance for property owners and occupants.

If necessary, owners and occupants may consider mediation or seeking legal advice on instigation of civil action as an alternative dispute resolution mechanism for resolving water seepage problems. If the owners or occupants would like to learn more about mediation, they may consider approaching the following mediation centre for assistance in mediation.

1. In December 2024 (for one-year period), eBRAM and Agency for Volunteer Service launched a pilot pro-bono online mediation scheme to offer pro-bono online mediation services to residential property owners and occupants encountering water seepage issues, facilitating effective and timely dispute resolution, thereby fostering a harmonious community. Owners or occupants may consider approaching eBRAM (Tel. 3792 0567) for assistance in pro-bono mediation.
   
   

   Pro-bono Online Mediation Scheme for Water Seepage Disputes (Only available in Chinese version)

2. Hong Kong International Arbitration Centre (Tel. 2525 2381)

Disclaimer

Owners or occupants should contact the eBRAM or HKIAC for queries about the content of websites. The Government of the HKSAR plays no part in the compilation of the websites, and is not responsible for any loss or damage whatsoever arising out of or in connection with any information including data or programs on their websites. The information should not be regarded as having been endorsed or recommended by the Government of the HKSAR, and does not imply that the Government of the HKSAR promotes their expertise or their business.