Year 2023

The Joint Office has achieved the following actual performance in carrying out investigations to reports on water seepage in buildings:

"Of the cases received in 2023, 65.4% (i.e. 29 451 cases) of the investigations could be completed within 90 working days with the informant(s) notified of the results.Note 1"

Note 1:

Progress of investigation hinges on various factors, including:

  1. complexity of the case e.g. seepage involving multiple sources, repeated or intermittent seepage condition, in which multiple tests are necessary; and
  2. whether owners or occupiers of premises are cooperative.
Year 2022

The Joint Office has achieved the following actual performance in carrying out investigations to reports on water seepage in buildings:

"Of the cases received in 2022, 68.5% of the investigations could be completed within 90 working days with the informant(s) notified of the results. Note 1"

Note 1:

Progress of investigation hinges on various factors, including:

  1. complexity of the case e.g. seepage involving multiple sources, repeated or intermittent seepage condition, in which multiple tests are necessary; and
  2. whether owners or occupiers of premises are cooperative.
Year 2021

The Joint Office has achieved the following actual performance in carrying out investigations to reports on water seepage in buildings:

"Of the cases received in 2021, 70% of the investigations could be completed within 90 working days with the informant(s) notified of the results. Note 1"

Note 1:

Progress of investigation hinges on various factors, including:

  1. complexity of the case e.g. seepage involving multiple sources, repeated or intermittent seepage condition, in which multiple tests are necessary; and
  2. whether owners or occupiers of premises are cooperative.
Year 2020

The Joint Office has achieved the following actual performance in carrying out investigations to reports on water seepage in buildings:

"Of the cases received in 2020, 67% of the investigations could be completed within 90 working days with the informant(s) notified of the results. Note 1"

Note 1:

Progress of investigation hinges on various factors, including:

  1. complexity of the case e.g. seepage involving multiple sources, repeated or intermittent seepage condition, in which multiple tests are necessary; and
  2. whether owners or occupiers of premises are cooperative.